Refund Policy
UPDATED 21.11.18
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Returns
Returns are only applicable when a product is defected or damaged. All return applications will be reviewed by our team and decision will be made in 4 to 8 weeks.

Our policy lasts 5 days. If 5 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Returns/exchage/refunds/cancellations do not apply for bespoke & custom orders.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

To claim an exchange/refund please contact us at hiraaliofficial@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded/exchanged, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hiraaliofficial@gmail.com

Refund (if applicable)
We only refund items if they are defective or damaged and can not be replaced. If you need to exchange it for the same item, send us an email at hiraaliofficial@gmail.com

Cancellation of Order (If applicable)
Unfortunately we cannot accept cancellations if the order is already in production. Most orders go into production 20 hours after purchasing. If you would like to check if it's possible to cancel your order, please email hiraaliofficial@gmail.com and include: Your order number.

Discretion of refund/exchange/return lies with Hira Ali Studios.

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